Privacy Policy

Introduction

Welcome to FingerLime's Privacy Policy. At FingerLime, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information

When you interact with our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, industry, business address
• Account Credentials: Username, password, and security questions
• Payment Information: Credit card details, billing address, payment history
• Social Media Information: Profile data, engagement metrics, content preferences

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, navigation patterns
• Location Data: General geographic location based on IP address
• Cookies & Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (Facebook, Instagram, LinkedIn, etc.)
• Business listing directories (Google Business Profile, Yelp, etc.)
• Analytics providers and advertising partners
• Data enrichment services for business intelligence

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

• Providing and managing our social media management services
• Managing your business listings across multiple platforms
• Monitoring and improving your online reputation
• Creating and managing digital advertising campaigns
• Developing and maintaining your website
• Responding to your inquiries and providing customer support

Business Operations

• Processing payments and maintaining billing records
• Sending service updates, notifications, and administrative messages
• Analyzing service usage to improve our offerings
• Conducting research and development for new services
• Detecting, preventing, and addressing fraud and security issues

Marketing & Communications

• Sending promotional materials and marketing communications (with your consent)
• Personalizing your experience with our services
• Conducting surveys and gathering feedback
• Organizing events, webinars, and training sessions

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who perform services on our behalf. These providers have access to your information only to perform specific tasks and are obligated to protect your information:

• Cloud hosting and data storage providers
• Payment processing companies
• Email and communication services
• Analytics and performance monitoring tools
• Customer relationship management (CRM) platforms

Social Media Platforms

When managing your social media presence, we share necessary information with platforms like Facebook, Instagram, LinkedIn, Twitter, and others to provide our services effectively.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

• Comply with legal obligations and court orders
• Protect and defend our rights and property
• Prevent or investigate possible wrongdoing
• Protect the safety of our users and the public

With Your Consent

We may share your information for any other purpose with your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

Types of Cookies We Use

Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. Most web browsers allow you to manage your cookie preferences through the browser settings.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Strict access limitations to personal information
• Secure Storage: Encrypted databases and secure cloud infrastructure
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for our team
• Incident Response: Established procedures for data breach notification

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a structured, commonly used format
• Transfer your data to another service provider

Correction and Updates

• Update or correct inaccurate personal information
• Complete incomplete personal information

Deletion and Erasure

• Request deletion of your personal information
• Exercise your "right to be forgotten" under applicable laws

Restriction and Objection

• Restrict or object to certain processing of your data
• Opt out of marketing communications
• Withdraw consent for specific data processing activities

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@fingerlime.io. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing your request.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under age 18 without parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal information, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

European Union Users

If you are in the European Economic Area (EEA), we ensure appropriate safeguards are in place for the transfer of your personal data, including Standard Contractual Clauses approved by the European Commission.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page with an updated "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy will constitute your acceptance of such changes.